ERALABS SASU (“ERALABS”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the Ragger API (the “Service”).

By using the Service, you agree to the practices described in this policy.

1. Who We Are

ERALABS is a French SASU registered under SIREN number 842 690 356, with registered offices at 63 rue du Poteau, 75018 Paris, France.

We operate the Ragger API, a paid developer API for Retrieval-Augmented Generation (RAG) and conversational AI.

2. Information We Collect

We collect and store the following information when you use the Service:

a. Account and Billing Information

• Name, email, company name
• Billing details (via Stripe)
• Subscription plan and usage tier

b. API Usage Data

• API keys, usage metrics (e.g., token count)
• Request and response content
• Timestamps, IP addresses, and error logs

c. Support Interactions

• Email conversations and support tickets

3. How We Use the Information

• Provide, operate, and improve the Service
• Maintain context for active conversations and sessions
• Track usage and calculate billing
• Detect abuse, fraud, and technical issues
• Provide customer support and respond to inquiries

We do not use your data to train AI models.

4. Data Retention

We retain logs and user data for as long as necessary to:

• Fulfill our contractual obligations (e.g., metered billing)
• Improve the service through debugging
• Comply with legal and financial regulations

You can request deletion of your data by contacting us at privacy@eralabs.io.

5. Data Sharing and Disclosure

We do not sell or share your data with third parties for marketing purposes.

We may share data:

• With Stripe for secure billing
• With subprocessors needed to run core infrastructure (e.g., hosting, monitoring)
• If legally required (e.g., court order, GDPR requests)

6. Data Security

We use industry-standard security practices to protect your data, including:

• HTTPS encryption
• API authentication via secure keys
• Internal access controls and audit logs

However, no system is 100% secure. Use the Service at your own risk.

7. International Transfers

Data is stored and processed within the European Union whenever possible. If we transfer data outside the EU, we do so in compliance with GDPR safeguards (e.g., Standard Contractual Clauses).

8. Your Rights (GDPR)

If you are in the EU or EEA, you have the right to:

• Access and export your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing

You can exercise your rights by emailing privacy@eralabs.io.

9. Children's Privacy

Ragger is not intended for use by individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify users via email or dashboard alerts.

Contact Us

If you have questions or concerns about this policy, or want to exercise your data rights, contact us at:

📧 privacy@eralabs.io
📮 ERALABS, 63 rue du Poteau, 75018 Paris, France